Privacy Policy

Last Updated: April 5, 2026

Lyvio ("we," "us," or "our") is built around connection, not consumption. This Privacy Policy explains what we collect, why we collect it, how we share it, how long we keep it, and how you can delete it. It applies to the Lyvio app, website, and support channels.

At a Glance

  • We do not sell your personal data or use it for third-party advertising.
  • We collect only the information needed to run the app, support your account, and keep the service safe.
  • You can delete your account in-app or at lyvio.app/delete-account.
  • If you email a deletion request, we usually process it within 72 hours.
  • Lyvio does not currently offer in-app purchases, subscriptions, or other paid features.

1. Information We Collect

  • Account and profile info: name, email address, user ID, display name, username, bio, profile photo, referral code, and similar profile details.
  • Age/eligibility info: if you enter a birth year during sign-up, we use it to confirm you meet the minimum age requirement.
  • User-generated content: stories, posts, comments, reactions, messages, shared media, and any content you choose to upload.
  • Support and correspondence: support form submissions, deletion requests, and emails you send us.

2. Social and Safety Data

  • Connections and interactions: friends, friend requests, blocked users, notifications, seen posts, and moderation-related records.
  • Safety actions: reports, strikes, enforcement actions, and other records needed to keep Lyvio safe.
  • Shared content: content that is sent to other users, such as messages, reactions, and shared posts or media.

3. Device and Technical Data

  • Technical identifiers: app instance data, push notification tokens, and security-related identifiers needed to deliver the service.
  • Diagnostic data: crash logs, performance logs, error messages, app version, device model, operating system, and similar troubleshooting data.
  • Network data: standard server logs may include IP address and browser or device information when you use the app or website.

4. Permission-Based Data

  • Photos, camera, and media library: if you choose to create or upload photos or videos, we process those files so you can use the feature.
  • Microphone: if you choose to record audio or send voice content, we process that recording for the feature you requested.
  • We do not intentionally request your contacts or precise GPS location for core app features.

5. What We Receive From Third Parties

  • Apple or Google sign-in: if you sign in with Apple or Google, we receive the account information those providers make available to us, such as email, display name, or identity tokens.
  • Firebase, Resend, Expo, and Crashlytics: these providers may process data on our behalf to run authentication, storage, notifications, emails, and diagnostics.

7. How We Use Your Information

  • Create and secure your account.
  • Display your profile and deliver the content you choose to share.
  • Send messages, reactions, notifications, verification emails, password resets, and account deletion confirmations.
  • Moderate content, detect abuse, and enforce our Terms.
  • Troubleshoot problems, fix bugs, and improve reliability.
  • Comply with law, respond to valid requests, and protect users and the service.

8. How We Share Information

  • With service providers: we use Firebase for authentication, database, storage, and functions; Resend for transactional email; Expo for push notifications; and Crashlytics for crash reporting. These providers process data only as needed to support Lyvio.
  • With other users: your profile, posts, stories, reactions, messages, and similar content are shared with the people you choose to share them with, according to the app's features and your settings.
  • For legal and safety reasons: we may disclose data when required by law, to respond to lawful requests, to enforce our Terms, or to protect users, the public, or Lyvio.

Tracking and Advertising

  • We do not sell personal data.
  • We do not use your data for targeted advertising or cross-app tracking.
  • We do not intentionally use advertising identifiers for ad tracking.
  • If this changes, we will update this policy and request any required permissions or consents.

9. Data Retention and Deletion

  • We keep your data while your account is active and as long as needed to provide the service.
  • When you delete your account, we remove your account and associated data from our active systems, including the data we control in Firebase and related services.
  • We may keep limited records for security, fraud prevention, legal obligations, dispute resolution, or service integrity.
  • You can delete your account in the app or at lyvio.app/delete-account. If you cannot access the app, email [email protected].
  • We usually process email-based deletion requests within 72 hours.

10. Your Choices and Rights

  • You can access, update, or delete parts of your account through the app settings or by contacting us.
  • You can turn off push notifications, camera, microphone, or photo permissions in your device settings.
  • You can unsubscribe from nonessential emails if we ever send them.
  • Depending on where you live, you may have additional rights under laws such as GDPR or CCPA.

11. Children's Privacy

  • Lyvio is not intended for people under 13, or the minimum age required in your country if that is higher.
  • If we learn that we collected personal data from a child without proper consent, we will delete it as soon as reasonably possible.

12. International Transfers and Security

Your information may be processed in countries outside of your own, including where our service providers operate. We take reasonable administrative, technical, and organizational measures to protect your data, including using encrypted connections and limiting access to authorized personnel and vendors who need the data to perform their work.

13. Changes to This Policy and Contact

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version here and update the effective date above. If you continue using Lyvio after the updated policy becomes effective, that means you accept the updated policy.

If you have questions or want to make a privacy request, email [email protected].